Calls not going through

Resolved

Major outage

Started about 3 years agoJune 16, 2023Lasted about 3 hoursJune 16, 20239:15 AM12:28 PMUTC

Affected

Graia Contact Center as a Service

CCaaS Europe - Voice Services

CCaaS International - Email Services

CCaaS International - Chat & Social Media

CCaaS International - Core Services

Updates

Update
June 16, 2023 at 12:28 PMUTC
Update
June 16, 2023 at 12:28 PMUTC
The incident has been resolved
Update
June 16, 2023 at 11:38 AMUTC
Update
June 16, 2023 at 11:38 AMUTC
Inbound calls are now being successfully assigned to agents. Buzzeasy is fully operational again. Thank you for understanding!
Update
June 16, 2023 at 11:01 AMUTC
Update
June 16, 2023 at 11:01 AMUTC
Some tenants are still experiencing problems with calls not being assigned to agents. Continuing the investigation. Thank you for understanding!
Update
June 16, 2023 at 10:59 AMUTC
Update
June 16, 2023 at 10:59 AMUTC
Dear Buzzeasy customer, Please be informed that services are back up and running. Keeping the system under observation for now. Thank you for understanding! Buzzeasy Team
Update
June 16, 2023 at 9:45 AMUTC
Update
June 16, 2023 at 9:45 AMUTC
Update: We are currently impacted by an Azure outage affecting multiple services. Microsoft Tracking ID: VLB8-1Z0 Will come back with updates as soon as possible. Thank you for understanding, Buzzeasy Team
Update
June 16, 2023 at 9:41 AMUTC
Update
June 16, 2023 at 9:41 AMUTC
Dear Buzzeasy customers, Please be informed that we are currently experiencing some issues and calls are not being processed as expected. We are currently investigating and will get back to you with an update as soon as possible. Thank you for understanding, Buzzeasy Team
Investigating
June 16, 2023 at 9:15 AMUTC
Investigating
June 16, 2023 at 9:15 AMUTC
Dear Buzzeasy customers, Please be informed that we are currently experiencing some issues and calls are not being processed as expected. We are currently investigating and will get back to you with an update as soon as possible. Thank you for understanding, Buzzeasy Team

ccaas-status - Calls not going through – Incident details

All systems operational

Calls not going through