ccaas-status - Buzzeasy Release Deployment - Release 28 – Maintenance details

All systems operational

Buzzeasy Release Deployment - Release 28

Completed
Scheduled for October 31, 2021 at 9:00 AM – 3:00 PMUTC

Affects

Graia Contact Center as a Service

Under maintenance from 9:00 AM to 3:00 PM

CCaaS Europe - Voice Services

Under maintenance from 9:00 AM to 3:00 PM

CCaaS International - Email Services

Under maintenance from 9:00 AM to 3:00 PM

CCaaS International - Chat & Social Media

Under maintenance from 9:00 AM to 3:00 PM

CCaaS International - Reporting & Wallboard

Under maintenance from 9:00 AM to 3:00 PM

CCaaS International - Admin Portal

Under maintenance from 9:00 AM to 3:00 PM

Updates
  • Update
    October 31, 2021 at 1:30 PMUTC
    Update
    October 31, 2021 at 1:30 PMUTC

    We would like to inform you that the release for Buzzeasy Americas was successfully deployed and all services are up and running. More information about the current release can be found at: https://docs.geomant.com/buzzeasy/releasenotes/2021/october31st.html We are aware of a workflow issue that does not allow you to save your workflow changes after this new release. In order to be able to save your Workflow changes, please add a value to the "Maximum number of queued conversations" field so your workflow can now be saved. This value represents the total number of parallel calls that can be kept in the queue at one time. For more information please refer to the following article: https://docs.geomant.com/buzzeasy/portal/routing_agents.html#using-queues Please note if you do not want to make changes to your workflow, this does not affect you at all. All your existing workflows should be functioning as before. A hotfix for this minor issue will be released shortly.

  • In progress
    October 31, 2021 at 12:09 PMUTC
    In progress
    October 31, 2021 at 12:09 PMUTC

    We would like to inform you that the release for Buzzeasy International was successfully deployed and all services are up and running. More information about the current release can be found at: https://docs.geomant.com/buzzeasy/releasenotes/2021/october31st.html We are aware of a workflow issue that does not allow you to save your workflow changes after this new release. In order to be able to save your Workflow changes, please add a value to the "Maximum number of queued conversations" field so your workflow can now be saved. This value represents the total number of parallel calls that can be kept in the queue at one time. For more information please refer to the following article: https://docs.geomant.com/buzzeasy/portal/routing_agents.html#using-queues Please note if you do not want to make changes to your workflow, this does not affect you at all. All your existing workflows should be functioning as before. A hotfix for this minor issue will be released shortly.

  • Planned
    October 31, 2021 at 9:00 AMUTC
    Planned
    October 31, 2021 at 9:00 AMUTC

    Dear Buzzeasy Customer, We would like to inform you that on October 31st, starting at 09:00 AM UTC, there will be a scheduled maintenance window for deploying the new Buzzeasy Release. During this window, all Buzzeasy components will be operational. We do expect short service interruptions during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 if you encounter any issues. Buzzeasy International: 31.10.2021 | starting at 09:00 AM UTC | 3 hours Buzzeasy Americas: 31.10.2021 | starting at 12:00 PM UTC | 3 hours We appreciate your patience and understanding. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com If you have questions or issues please contact us via the known communication channels. Kind Regards, Buzzeasy Team

  • In progress
    October 29, 2021 at 10:21 AMUTC
    In progress
    October 29, 2021 at 10:21 AMUTC

    Dear Buzzeasy Customer, This is a quick update regarding the Release deployment scheduled for 31.10. Please note: - Wallboard data will be reset during the release deployment. - The release contains a new version of the Native Callback feature. As a result, the previous version will be disabled and Callback will need to be reconfigured following the public documentation (see https://docs.geomant.com/buzzeasy/portal/routing_agents.html#offering-callback-in-queue). Customers using Legacy Callback are not affected. Release notes will be made available right after the deployment. Thank you!