ccaas-status - Voice service Hotfix deployment – Maintenance details

All systems operational

Voice service Hotfix deployment

Completed
Scheduled for November 03, 2021 at 5:30 AM – 6:30 AM

Affects

Graia Contact Center as a Service

Under maintenance from 5:30 AM to 6:30 AM

CCaaS Europe - Voice Services

Under maintenance from 5:30 AM to 6:30 AM

Updates
  • Update
    November 03, 2021 at 6:38 AM
    Update
    November 03, 2021 at 6:38 AM

    The maintenance has been completed

  • In progress
    November 03, 2021 at 6:34 AM
    In progress
    November 03, 2021 at 6:34 AM

    Dear Buzzeasy Customer, We would like to inform you that the hotfix was successfully deployed. Thank you!

  • Planned
    November 03, 2021 at 5:30 AM
    Planned
    November 03, 2021 at 5:30 AM

    Dear Buzzeasy Customer, We would like to inform you that on 03.11.2021, starting at 05:30 UTC, there will be a scheduled maintenance window for deploying a voice service hotfix that will address the high rate of abandoned calls showing on the Wallboard real-time feed. During this window, all Buzzeasy components will be operational. A short service interruption may occur during the deployment. After the release, please refresh the agent login page using Ctrl+F5 if you encounter any issues. We appreciate your patience and understanding. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com If you have questions or issues please contact us via the known communication channels. Kind Regards, Buzzeasy Team