ccaas-status - Buzzeasy Release Deployment - Release 1/2022 – Maintenance details

All systems operational

Buzzeasy Release Deployment - Release 1/2022

Completed
Scheduled for January 11, 2022 at 7:00 AM – 8:30 AM

Affects

Graia Contact Center as a Service

Under maintenance from 7:00 AM to 8:30 AM

CCaaS Europe - Voice Services

Under maintenance from 7:00 AM to 8:30 AM

CCaaS International - Email Services

Under maintenance from 7:00 AM to 8:30 AM

CCaaS International - Chat & Social Media

Under maintenance from 7:00 AM to 8:30 AM

CCaaS International - Reporting & Wallboard

Under maintenance from 7:00 AM to 8:30 AM

CCaaS International - Admin Portal

Under maintenance from 7:00 AM to 8:30 AM

Updates
  • Planned
    January 11, 2022 at 7:00 AM
    Planned
    January 11, 2022 at 7:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on January 11th there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: January 11th | 07:00 AM UTC | 1h30min Buzzeasy Americas: January 11th | 07:00 AM UTC | 1h30min During this time all Buzzeasy components will be operational, but we do anticipate degradation of service during key moments of the deployment. Also, please note that Wallboard data will be reset during the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

  • In progress
    January 10, 2022 at 11:04 PM
    In progress
    January 10, 2022 at 11:04 PM

    After extensive testing done by the Buzzeasy QA team, performance concerns were raised with the current release. As such we decided to postpone it until all concerns are addressed and thoroughly tested. The new maintenance window will be communicated on the Buzzeasy status page by the end of this week. We thank you for your understanding.