ccaas-status - Graia CCaaS Security Patching – Maintenance details

All systems operational

Graia CCaaS Security Patching

Completed
Scheduled for November 22, 2025 at 4:00 AM – 6:00 AM

Affects

Graia Contact Center as a Service

Under maintenance from 4:00 AM to 6:00 AM

CCaaS Europe - Voice Services

Under maintenance from 4:00 AM to 6:00 AM

CCaaS Americas - Voice Services

Under maintenance from 4:00 AM to 6:00 AM

CCaaS International - AI Voice Bots

Under maintenance from 4:00 AM to 6:00 AM

Updates
  • In progress
    November 22, 2025 at 6:21 AM
    In progress
    November 22, 2025 at 6:21 AM

    The maintenance has been completed

  • Planned
    November 22, 2025 at 4:00 AM
    Planned
    November 22, 2025 at 4:00 AM

    Dear Customer, We would like to inform you that on 22-11-2025 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 22-11-2025 | 04:00 UTC | 2 h During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team