ccaas-status - Graia CCaaS Security Patching – Maintenance details

All systems operational

Graia CCaaS Security Patching

Completed
Scheduled for January 24, 2026 at 4:00 AM – 6:30 AM

Affects

Graia Contact Center as a Service

Under maintenance from 4:00 AM to 6:30 AM

CCaaS Europe - Voice Services

Under maintenance from 4:00 AM to 6:30 AM

CCaaS Americas - Voice Services

Under maintenance from 4:00 AM to 6:30 AM

CCaaS International - AI Voice Bots

Under maintenance from 4:00 AM to 6:30 AM

Updates
  • Planned
    January 24, 2026 at 4:00 AM
    Planned
    January 24, 2026 at 4:00 AM

    Dear Customer, We would like to inform you that on 24-01-2026 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 24-01-2026 | 04:00 UTC | 2 h 30 min During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team