ccaas-status - Urgent Graia CCaaS Maintenance Window – Maintenance details

All systems operational

Urgent Graia CCaaS Maintenance Window

Completed
Scheduled for May 26, 2026 at 7:00 PM – 7:30 PMUTC

Affects

Graia Contact Center as a Service

Under maintenance from 7:00 PM to 7:30 PM

CCaaS Europe - Voice Services

Under maintenance from 7:00 PM to 7:30 PM

CCaaS Americas - Voice Services

Under maintenance from 7:00 PM to 7:30 PM

CCaaS International - AI Voice Bots

Under maintenance from 7:00 PM to 7:30 PM

Updates
  • Completed
    May 26, 2026 at 7:30 PMUTC
    Completed
    May 26, 2026 at 7:30 PMUTC
    Maintenance has completed successfully
  • In progress
    May 26, 2026 at 7:00 PMUTC
    In progress
    May 26, 2026 at 7:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 26, 2026 at 7:00 PMUTC
    Planned
    May 26, 2026 at 7:00 PMUTC

    Dear Customer,

    We would like to inform you that tonight, on 26-05-2026 there will be a scheduled urgent maintenance window to perform a preparatory action on some of the Graia CCaaS Voice components.

    Graia International: 26-05-2026 | 19:00 UTC | 30 min

    During this time we anticipate a potential voice service interruption while the intervention unfolds. However, this will not affect all customers and we will strive to do the effective part of the intervention at a moment when there are no calls on the individual systems.

    Thank you for your understanding and patience. If you have any questions, please contact us via the known communication channels.

    Kind Regards,

    Graia CCaaS Team