ccaas-status - The Graia CCaaS platform is experiencing intermittent degradation affecting call handling across all customer instances. – Incident details

All systems operational

The Graia CCaaS platform is experiencing intermittent degradation affecting call handling across all customer instances.

Resolved
Major outage
Started 2 months agoLasted 1 hour 59 minutes

Affected

Graia Contact Center as a Service

Major outage from 7:40 AM to 7:42 AM, Degraded performance from 7:42 AM to 7:47 AM, Operational from 7:47 AM to 8:07 AM, Degraded performance from 8:07 AM to 8:26 AM, Operational from 8:26 AM to 9:22 AM, Degraded performance from 9:22 AM to 9:39 AM

CCaaS Europe - Voice Services

Major outage from 7:40 AM to 7:42 AM, Degraded performance from 7:42 AM to 7:47 AM, Operational from 7:47 AM to 8:07 AM, Degraded performance from 8:07 AM to 8:26 AM, Operational from 8:26 AM to 9:22 AM, Degraded performance from 9:22 AM to 9:39 AM

CCaaS Americas - Voice Services

Major outage from 7:40 AM to 7:42 AM, Degraded performance from 7:42 AM to 7:47 AM, Operational from 7:47 AM to 8:07 AM, Degraded performance from 8:07 AM to 8:26 AM, Operational from 8:26 AM to 9:22 AM, Degraded performance from 9:22 AM to 9:39 AM

CCaaS International - Agent UI

Major outage from 7:40 AM to 7:42 AM, Degraded performance from 7:42 AM to 7:47 AM, Operational from 7:47 AM to 8:07 AM, Degraded performance from 8:07 AM to 8:26 AM, Operational from 8:26 AM to 9:22 AM, Degraded performance from 9:22 AM to 9:39 AM

CCaaS International - Core Services

Major outage from 7:40 AM to 7:42 AM, Degraded performance from 7:42 AM to 7:47 AM, Operational from 7:47 AM to 8:07 AM, Degraded performance from 8:07 AM to 8:26 AM, Operational from 8:26 AM to 9:22 AM, Degraded performance from 9:22 AM to 9:39 AM

CCaaS International - Scripting

Major outage from 7:40 AM to 7:42 AM, Degraded performance from 7:42 AM to 7:47 AM, Operational from 7:47 AM to 8:07 AM, Degraded performance from 8:07 AM to 8:26 AM, Operational from 8:26 AM to 9:22 AM, Degraded performance from 9:22 AM to 9:39 AM

Updates
  • Resolved
    UTC
    Resolved

    Customers confirmed service was operational.

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Recording Manager service restored and operational. Internal voice test successful. Stuck-call recovery initiated.

  • Investigating
    UTC
    Investigating

    Third automatic restart of the Recording Manager service initiated.

  • Update
    UTC
    Update

    Customers confirmed service was operational.

  • Monitoring
    UTC
    Monitoring

    Recording Manager service restored and operational. Internal voice test successful. Stuck-call recovery initiated.

  • Identified
    UTC
    Identified

    Second automatic restart of the Recording Manager service initiated.

  • Investigating
    UTC
    Investigating

    Slowness identified in the Recording Manager service.

  • Update
    UTC
    Update

    Customers confirmed service was operational.

  • Monitoring
    UTC
    Monitoring

    Recording Manager service restored and operational. Internal voice test successful. Stuck-call recovery initiated.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.