ccaas-status - Web interface users unable to log in – Incident details

All systems operational

Web interface users unable to log in

Resolved
Major outage
Started 8 days agoLasted 2 hours 55 minutes

Affected

Graia Contact Center as a Service

Major outage from 5:50 AM to 7:05 AM, Operational from 7:05 AM to 8:45 AM

CCaaS International - Admin Portal

Major outage from 5:50 AM to 7:05 AM, Operational from 7:05 AM to 8:45 AM

CCaaS International - Agent UI

Major outage from 5:50 AM to 7:05 AM, Operational from 7:05 AM to 8:45 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.
    We'll post the root cause shortly as the "postmortem" of this incident.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We've identified the source of the problem and are working to fix it as soon as we can.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident that manifests as userts being unable to log in to our web interface.