ccaas-status - Customers are experiencing incorrect team statistics on the portal – Incident details

All systems operational

Customers are experiencing incorrect team statistics on the portal

Resolved
Degraded performance
Started over 3 years agoLasted about 1 hour

Affected

Graia Contact Center as a Service

Degraded performance from 4:41 PM to 5:51 PM

CCaaS International - Reporting & Wallboard

Degraded performance from 4:41 PM to 5:51 PM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    Some customers are seeing overinflated call statistics in the Teams reports on betaportal.buzzeasy.com. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you in 1 hour with the latest information.