Degraded call quality: frequent split-second audio cut-outs

Resolved

Degraded performance

Started over 1 year agoLasted about 3 hours

Affected

Graia Contact Center as a Service

CCaaS Europe - Voice Services

Updates

Update
November 27, 2024 at 10:40 AM
Update
November 27, 2024 at 10:40 AM
Relevant DevOps workitem: Incident 119765: Bad call quality on EXT2-3 ENV
Investigating
November 04, 2024 at 10:00 AM
Investigating
November 04, 2024 at 10:00 AM
Today, between approx. 10:00 - 12:30 UTC some of our customers observed degraded call quality.

ccaas-status - Degraded call quality: frequent split-second audio cut-outs – Incident details