ccaas-status - Failures in chat transfers to Cisco – Incident details

First occurrence of the pertinent error message in Vivacom's log file "UGBuzzeasyCiscoConnector-20250221.log": 2025-02-21 12:03:25.963 [Error] UGBuzzeasyCiscoConnector.HostedServices.CiscoApplicationService error requesting entry point (1009) configuration (status:Unauthorized) {"code":"401-109","developerMessage":"Invalid or expired 'Authorization' header provided. New access token is required."} Log line in the same file that indicated the renewal of the token. Note that this is missing the beginning of the line but happened some time between 2025-02-21 12:50:39 and 2025-02-21 12:50:20: 6be06f1d09c4","expires_in":86400,"token_type":"Bearer"}