Voice call queuing issue

Resolved

Partial outage

Started about 1 year agoLasted 34 minutes

Affected

Graia Contact Center as a Service

CCaaS Europe - Voice Services

CCaaS Americas - Voice Services

Updates

Update
March 14, 2025 at 10:09 AM
Update
March 14, 2025 at 10:09 AM
Related DevOps work items: Incident 126596: Inbound is down for Affidea ES and MPLUS Serbia (Ananas)- IVR not routing calls to loggedin staffed agents Bug 126599: Conversations fails to enter the queue
Update
March 14, 2025 at 10:07 AM
Update
March 14, 2025 at 10:07 AM
The incident has been resolved
Update
March 14, 2025 at 9:22 AM
Update
March 14, 2025 at 9:22 AM
We've discovered the cause of the issue and rolled out a hotfix. Calls should be able to reach agents now.
Investigating
March 14, 2025 at 8:56 AM
Investigating
March 14, 2025 at 8:56 AM
Customers are experiencing problems with getting calls to agents. We're investigating the problem and will come back with updates shortly.

ccaas-status - Voice call queuing issue – Incident details