ccaas-status - Voice service outage – Incident details

All systems operational

Voice service outage

Resolved
Partial outage
Started about 1 year agoLasted 20 minutes

Affected

Graia Contact Center as a Service

Partial outage from 11:20 AM to 11:40 AM

CCaaS Europe - Voice Services

Partial outage from 11:20 AM to 11:40 AM

Updates
  • Update
    UTC
    Update

    Related DevOps workitems: Bug 133816: EU Asterisk1 TP PJSIP/Distributor queue is full and TP Stasis/m:rtp queue is full

  • Investigating
    UTC
    Investigating

    Some of our customers would have noticed voice service outage manifesting as agents being put in the RONA state when getting an inbound or initiating an outbound call. We have restored the service and are now investigating the root cause of it.