ccaas-status - Buzzeasy Release 27/2021 – Maintenance details

All systems operational

Buzzeasy Release 27/2021

Completed
Scheduled for October 10, 2021 at 9:06 AM – 11:00 AMUTC

Affects

Graia Contact Center as a Service

Under maintenance from 9:06 AM to 11:00 AM

CCaaS Europe - Voice Services

Under maintenance from 9:06 AM to 11:00 AM

CCaaS International - Email Services

Under maintenance from 9:06 AM to 11:00 AM

CCaaS International - Chat & Social Media

Under maintenance from 9:06 AM to 11:00 AM

CCaaS International - Admin Portal

Under maintenance from 9:06 AM to 11:00 AM

CCaaS International - Agent UI

Under maintenance from 9:06 AM to 11:00 AM

Updates
  • Update
    October 10, 2021 at 12:46 PMUTC
    Update
    October 10, 2021 at 12:46 PMUTC

    This concludes our maintenance, all of the environments and services have been successfully deployed and tested

  • Update
    October 10, 2021 at 12:14 PMUTC
    Update
    October 10, 2021 at 12:14 PMUTC

    EU environment has been updated successfully , moving on to AU environment

  • Update
    October 10, 2021 at 11:25 AMUTC
    Update
    October 10, 2021 at 11:25 AMUTC

    US environment has been successfully updated. We are working on updating EU and AU environments at the moment.

  • Update
    October 10, 2021 at 11:01 AMUTC
    Update
    October 10, 2021 at 11:01 AMUTC

    More resources have been brought in in order to speed up the progress.

  • Update
    October 10, 2021 at 10:28 AMUTC
    Update
    October 10, 2021 at 10:28 AMUTC

    Deploying all components to US and EU environment takes longer then expected and the maintenance window will be extended. We will keep you update on our progress every 30 min.

  • Update
    October 10, 2021 at 9:37 AMUTC
    Update
    October 10, 2021 at 9:37 AMUTC

    Started updating our voice infrastructure component.

  • In progress
    October 10, 2021 at 9:06 AMUTC
    In progress
    October 10, 2021 at 9:06 AMUTC

    The service that manages agents and queue treatments have been successfully updated.

  • Planned
    October 10, 2021 at 9:06 AMUTC
    Planned
    October 10, 2021 at 9:06 AMUTC

    Release 27/2021 of Buzzeasy is scheduled for the 10th of October, 2021. Due to updates involving voice components, a 2 hours long maintenance window is required in each of our region, as per the following schedule: US: 09:00am UTC -> 11:00am UTC EU: 09:00am UTC -> 11:00am UTC AU: 09:00am UTC -> 11:00am UTC Other areas impacted by the release on top of the voice components: - Agent login, logout and state changes. - Queue Treatment will be unavailable for a maximum of 15 minutes - Admin Portal will be unavailable for a maximum of 15 minutes - Wallboard data might be reset during the upgrade.

  • In progress
    October 10, 2021 at 9:06 AMUTC
    In progress
    October 10, 2021 at 9:06 AMUTC

    We have started deploying the updates. Nondisruptive services have already been deployed. This concludes our maintenance, all of the environments and services have been successfully deployed and tested