ccaas-status - Buzzeasy Release 27/2021 – Maintenance details

All systems operational

Buzzeasy Release 27/2021

Completed
Scheduled for October 10, 2021 at 9:06 AM – 11:00 AM

Affects

Graia Contact Center as a Service

Under maintenance from 9:06 AM to 11:00 AM

CCaaS Europe - Voice Services

Under maintenance from 9:06 AM to 11:00 AM

CCaaS International - Email Services

Under maintenance from 9:06 AM to 11:00 AM

CCaaS International - Chat & Social Media

Under maintenance from 9:06 AM to 11:00 AM

CCaaS International - Admin Portal

Under maintenance from 9:06 AM to 11:00 AM

CCaaS International - Agent UI

Under maintenance from 9:06 AM to 11:00 AM

Updates
  • Update
    October 10, 2021 at 12:46 PM
    Update
    October 10, 2021 at 12:46 PM

    This concludes our maintenance, all of the environments and services have been successfully deployed and tested

  • Update
    October 10, 2021 at 12:14 PM
    Update
    October 10, 2021 at 12:14 PM

    EU environment has been updated successfully , moving on to AU environment

  • Update
    October 10, 2021 at 11:25 AM
    Update
    October 10, 2021 at 11:25 AM

    US environment has been successfully updated. We are working on updating EU and AU environments at the moment.

  • Update
    October 10, 2021 at 11:01 AM
    Update
    October 10, 2021 at 11:01 AM

    More resources have been brought in in order to speed up the progress.

  • Update
    October 10, 2021 at 10:28 AM
    Update
    October 10, 2021 at 10:28 AM

    Deploying all components to US and EU environment takes longer then expected and the maintenance window will be extended. We will keep you update on our progress every 30 min.

  • Update
    October 10, 2021 at 9:37 AM
    Update
    October 10, 2021 at 9:37 AM

    Started updating our voice infrastructure component.

  • In progress
    October 10, 2021 at 9:06 AM
    In progress
    October 10, 2021 at 9:06 AM

    The service that manages agents and queue treatments have been successfully updated.

  • Planned
    October 10, 2021 at 9:06 AM
    Planned
    October 10, 2021 at 9:06 AM

    Release 27/2021 of Buzzeasy is scheduled for the 10th of October, 2021. Due to updates involving voice components, a 2 hours long maintenance window is required in each of our region, as per the following schedule: US: 09:00am UTC -> 11:00am UTC EU: 09:00am UTC -> 11:00am UTC AU: 09:00am UTC -> 11:00am UTC Other areas impacted by the release on top of the voice components: - Agent login, logout and state changes. - Queue Treatment will be unavailable for a maximum of 15 minutes - Admin Portal will be unavailable for a maximum of 15 minutes - Wallboard data might be reset during the upgrade.

  • In progress
    October 10, 2021 at 9:06 AM
    In progress
    October 10, 2021 at 9:06 AM

    We have started deploying the updates. Nondisruptive services have already been deployed. This concludes our maintenance, all of the environments and services have been successfully deployed and tested