ccaas-status - Buzzeasy Release Deployment - Release 9/2022 – Maintenance details

All systems operational

Buzzeasy Release Deployment - Release 9/2022

Completed
Scheduled for April 21, 2022 at 4:00 AM – 6:00 AM

Affects

Graia Contact Center as a Service

Under maintenance from 4:00 AM to 6:00 AM

CCaaS Europe - Voice Services

Under maintenance from 4:00 AM to 6:00 AM

CCaaS International - Email Services

Under maintenance from 4:00 AM to 6:00 AM

CCaaS International - Chat & Social Media

Under maintenance from 4:00 AM to 6:00 AM

CCaaS International - Reporting & Wallboard

Under maintenance from 4:00 AM to 6:00 AM

CCaaS International - Admin Portal

Under maintenance from 4:00 AM to 6:00 AM

Updates
  • Update
    April 21, 2022 at 5:25 AM
    Update
    April 21, 2022 at 5:25 AM

    The maintenance has been completed

  • In progress
    April 21, 2022 at 5:05 AM
    In progress
    April 21, 2022 at 5:05 AM

    Dear Buzzeasy Customer, We would like to inform you that the deployment for Buzzeasy International was postponed, and will be rescheduled. The deployment for Buzzeasy Americas will continue as planned. Thank you for understanding. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

  • Planned
    April 21, 2022 at 4:00 AM
    Planned
    April 21, 2022 at 4:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on April 21st there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy Americas, Buzzeasy International: April 21st | starting at 04:00 AM UTC | 2h During this time all Buzzeasy components will be operational, but we do expect a short service interruption during key moments of the deployment. Please note that one of the deployment steps requires all agents to be logged out for a short period of time, so the agents that are logged in during the deployment will receive a notification in the web client and then will be logged out. In up to 5 minutes, agents can refresh the login page using Ctrl + F5 and then log back in. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team