ccaas-status - Buzzeasy Release Deployment – Maintenance details

All systems operational

Buzzeasy Release Deployment

Completed
Scheduled for February 17, 2024 at 6:00 AM – 8:00 AM

Affects

Graia Contact Center as a Service

Under maintenance from 6:00 AM to 8:00 AM

CCaaS Europe - Voice Services

Under maintenance from 6:00 AM to 8:00 AM

CCaaS Americas - Voice Services

Under maintenance from 6:00 AM to 8:00 AM

CCaaS International - Core Services

Under maintenance from 6:00 AM to 8:00 AM

Updates
  • Update
    February 17, 2024 at 7:45 AM
    Update
    February 17, 2024 at 7:45 AM

    Patching of the systems (AKS upgrade, HMP update, Windows patching, OS disk encryption, Asterisk restart on EU EXT PBX2) was successful. However, there was a problem with the release of a fix for NKDC which could not be delivered at this time.

  • In progress
    February 17, 2024 at 7:45 AM
    In progress
    February 17, 2024 at 7:45 AM

    TThe maintenance has been completed

  • Planned
    February 17, 2024 at 6:00 AM
    Planned
    February 17, 2024 at 6:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on the 17th of February 2024, there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: 17.02.2024 | starting at 06:00 UTC | 2h Buzzeasy Americas: 17.02.2024 | starting at 06:00 UTC | 2h During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team