ccaas-status - Urgent Graia CCaaS Maintenance Window – Maintenance details

All systems operational

Urgent Graia CCaaS Maintenance Window

Completed
Scheduled for November 18, 2025 at 7:00 PM – 8:00 PM

Affects

Graia Contact Center as a Service

Under maintenance from 7:00 PM to 8:00 PM

CCaaS Europe - Voice Services

Under maintenance from 7:00 PM to 8:00 PM

CCaaS Americas - Voice Services

Under maintenance from 7:00 PM to 8:00 PM

CCaaS International - AI Voice Bots

Under maintenance from 7:00 PM to 8:00 PM

Updates
  • In progress
    November 18, 2025 at 7:49 PM
    In progress
    November 18, 2025 at 7:49 PM

    The maintenance has been completed

  • Planned
    November 18, 2025 at 7:00 PM
    Planned
    November 18, 2025 at 7:00 PM

    Dear Customer, We would like to inform you that on 18-11-2025 there will be a scheduled emergency maintenance window for performing corrective or preventive actions on the Graia CCaaS Voice components. Graia International: 18-11-2025 | 19:00 UTC | 1 h During this time we anticipate potential voice service interruptions while the intervention unfolds. Thank you for your understanding and patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia CCaaS Team