ccaas-status - Graia CCaaS Security Patching – Maintenance details

All systems operational

APR18

Graia CCaaS Security Patching

CompletedApril 18, 2026 at 3:00 AM – 6:28 AMUTC

Affects

Graia Contact Center as a Service

Under maintenance from 3:00 AM to 6:28 AM

CCaaS Europe - Voice Services

Under maintenance from 3:00 AM to 6:28 AM

CCaaS Americas - Voice Services

Under maintenance from 3:00 AM to 6:28 AM

CCaaS International - Email Services

Under maintenance from 3:00 AM to 6:28 AM

CCaaS International - Chat & Social Media

Under maintenance from 3:00 AM to 6:28 AM

CCaaS International - Reporting & Wallboard

Under maintenance from 3:00 AM to 6:28 AM

Updates
  • Completed
    April 18, 2026 at 6:28 AMUTC
    Completed
    April 18, 2026 at 6:28 AMUTC

    Dear Graia Customer,

    We would like to inform you that we have completed the scheduled maintenance for Graia International.

    To benefit immediately from the new changes please refresh your browser with CTRL+F5.

    The latest release notes will be available at https://docs-ccaas.graia.ai/releasenotes/release_notes.html

    Kind Regards,

    GraiaTeam

  • In progress
    April 18, 2026 at 3:00 AMUTC
    In progress
    April 18, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    April 18, 2026 at 3:00 AMUTC
    Planned
    April 18, 2026 at 3:00 AMUTC

    Dear Customer,

    We would like to inform you that on 18-04-2026 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components.

    Graia International: 18-04-2026 | 03:00 UTC | 3 h

    During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update.

    Thank you for your understanding. If you have any questions, please contact us via the known communication channels.

    Kind Regards,
    Graia Team