ccaas-status - Notice history

All systems operational

100% - uptime

CCaaS Europe - Voice Services - Operational

100% - uptime
Mar 2026 · 99.99%Apr · 99.76%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS Americas - Voice Services - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS International - Email Services - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS International - Chat & Social Media - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS International - Reporting & Wallboard - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS International - Admin Portal - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS International - Agent UI - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 99.96%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS International - Core Services - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS International - Contact Expert Chat Services - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS International - Scripting - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS International - AI Voice Bots - Operational

100% - uptime
Mar 2026 · 99.99%Apr · 99.99%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS international - AI Chat Bots - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS International - AI Email Bots - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

CCaaS Custom Connectors to Cisco - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Notice history

May 2026

No notices reported this month

Apr 2026

Urgent Graia CCaaS Maintenance Window
  • Completed
    April 22, 2026 at 8:08 PM
    Completed
    April 22, 2026 at 8:08 PM

    Dear Graia Customer,

    We would like to inform you that we have completed the scheduled maintenance for Graia International.

    To benefit immediately from the new changes please refresh your browser with CTRL+F5.

    Kind Regards,

    GraiaTeam

  • In progress
    April 22, 2026 at 7:00 PM
    In progress
    April 22, 2026 at 7:00 PM
    Maintenance is now in progress
  • Planned
    April 22, 2026 at 7:00 PM
    Planned
    April 22, 2026 at 7:00 PM

    Dear Customer,

    We would like to inform you that tonight, on 22-04-2026 there will be a scheduled emergency maintenance window for performing corrective or preventive actions on the Graia CCaaS Voice components.

    Graia International: 22-04-2026 | 19:00 UTC | 30 min

    During this time we anticipate potential voice service interruptions while the intervention unfolds.

    Thank you for your understanding and patience. If you have any questions, please contact us via the known communication channels.

    Kind Regards,

    Graia CCaaS Team

Customers are experiencing unresponsive agent interface and inability to start/end calls
  • Postmortem
    Postmortem

    The issue was caused by a backlog in the voice processing layer, which led to internal call queues becoming saturated. As a result, new calls could not be established, and existing sessions could not be properly terminated. 

      

    Further investigation showed that this condition was triggered by a recently deployed minor version update to a third-party telephony component within the voice server (applied during the maintenance window on April 18, 2026). This version exhibited stability issues when handling higher call volumes, leading to the observed behaviour. 

    Corrective action plan:
    Rollback to the previous stable version of the voice server software.

  • Resolved
    Resolved

    The incident will now be considered closed with the root cause to be announced when we conclude the investigation. In our status page's terms, this will come as a 'Postmortem' update to the incident.

  • Monitoring
    Monitoring

    We recovered functionality of the affected service and are continuing to monitor the system.

  • Identified
    Identified

    We identified the problem and have started working on recovering functionality.

  • Investigating
    Investigating

    Some customers are seeing that they cannot receive/make calls or that agents cannot end ongoing ones. We’re aware of the issue and are working on it urgently.

    We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you as soon as possible with the latest information.

Customers are experiencing unresponsive agent interface and inability to start/end calls
  • Postmortem
    Postmortem

    The issue was caused by a backlog in the voice processing layer, which led to internal call queues becoming saturated. As a result, new calls could not be established, and existing sessions could not be properly terminated. 

      

    Further investigation showed that this condition was triggered by a recently deployed minor version update to a third-party telephony component within the voice server (applied during the maintenance window on April 18, 2026). This version exhibited stability issues when handling higher call volumes, leading to the observed behaviour. 

    Corrective action plan:
    Rollback to the previous stable version of the voice server software.

  • Resolved
    Resolved

    The incident will now be considered closed with the root cause to be announced when we conclude the investigation. In our status page's terms, this will come as a 'Postmortem' update to the incident.

  • Monitoring
    Monitoring

    We recovered functionality of the affected service and are continuing to monitor the system.

  • Investigating
    Investigating

    Some customers are seeing that they cannot receive/make calls or that agents cannot end ongoing ones. We’re aware of the issue and are working on it urgently.

    We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you as soon as possible with the latest information.

Graia CCaaS Security Patching
  • Completed
    April 18, 2026 at 6:28 AM
    Completed
    April 18, 2026 at 6:28 AM

    Dear Graia Customer,

    We would like to inform you that we have completed the scheduled maintenance for Graia International.

    To benefit immediately from the new changes please refresh your browser with CTRL+F5.

    The latest release notes will be available at https://docs-ccaas.graia.ai/releasenotes/release_notes.html

    Kind Regards,

    GraiaTeam

  • In progress
    April 18, 2026 at 3:00 AM
    In progress
    April 18, 2026 at 3:00 AM
    Maintenance is now in progress
  • Planned
    April 18, 2026 at 3:00 AM
    Planned
    April 18, 2026 at 3:00 AM

    Dear Customer,

    We would like to inform you that on 18-04-2026 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components.

    Graia International: 18-04-2026 | 03:00 UTC | 3 h

    During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update.

    Thank you for your understanding. If you have any questions, please contact us via the known communication channels.

    Kind Regards,
    Graia Team

Urgent Graia CCaaS Maintenance Window
  • Planned
    April 11, 2026 at 6:00 AM
    Planned
    April 11, 2026 at 6:00 AM

    Dear Customer,

    We would like to inform you that Saturday, on 11-04-2026 there will be a scheduled emergency maintenance window for performing corrective or preventive actions on the Graia CCaaS Voice components.

    Graia International: 11-04-2026 | 03:00 UTC | 20 min

    During this time we anticipate voice service interruptions while the intervention unfolds.

    Thank you for your understanding and patience. If you have any questions, please contact us via the known communication channels.

    Kind Regards,

    Graia CCaaS Team

  • Completed
    April 11, 2026 at 3:00 AM
    Completed
    April 11, 2026 at 3:00 AM
    Maintenance has completed successfully.

Mar 2026

Urgent Graia CCaaS Maintenance Window
  • Completed
    March 31, 2026 at 7:39 PM
    Completed
    March 31, 2026 at 7:39 PM
    Maintenance has completed successfully.
  • In progress
    March 31, 2026 at 4:00 PM
    In progress
    March 31, 2026 at 4:00 PM
    Maintenance is now in progress
  • Planned
    March 31, 2026 at 4:00 PM
    Planned
    March 31, 2026 at 4:00 PM

    Dear Customer,

    We would like to inform you that tonight, on 31-03-2026 there will be a scheduled emergency maintenance window for performing preventive actions on the Graia CCaaS Voice components.

    Graia International: 31-03-2026 | 19:00 UTC | 1 h

    During this time we anticipate potential voice service interruptions while the intervention unfolds.

    Thank you for your understanding and patience.

    If you have any questions, please contact us via the known communication channels.

    Kind Regards,

    Graia CCaaS Team

Graia CCaaS Security Patching
  • Completed
    March 21, 2026 at 6:06 AM
    Completed
    March 21, 2026 at 6:06 AM

    The maintenance has been completed

  • Planned
    March 21, 2026 at 4:00 AM
    Planned
    March 21, 2026 at 4:00 AM

    Dear Customer, We would like to inform you that on 21-03-2026 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 21-03-2026 | 04:00 UTC | 2 h During this time all components will be operational, but we do anticipate short voice service interruptions during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team

Azure host machine failure
  • Update
    Update

    Relevant DevOps workitems: Task 148105: GMNT#2026031010000221 — Complete failure Graia

  • Investigating
    Investigating

    On 2026-03-10 between 13:10 - 13:25 UTC one of our virtual machines was temporarily unavailable for service due to an unplanned redeployment by Microsoft Azure that was necessary because of the host physical machine's failure. We apologize for any inconveniences this may have caused. Summary from Microsoft Azure: We're sorry, your virtual machine isn't available and it is being redeployed due to an unexpected failure on the host server. Azure has begun the auto-recovery process and is currently starting the virtual machine on a different host.

Mar 2026 to May 2026

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