ccaas-status - Notice history

All systems operational

100% - uptime

CCaaS Europe - Voice Services - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 99.99%

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Jan 2026
Feb 2026
Mar 2026

CCaaS Americas - Voice Services - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS International - Email Services - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS International - Chat & Social Media - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS International - Reporting & Wallboard - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS International - Admin Portal - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS International - Agent UI - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS International - Core Services - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS International - Contact Expert Chat Services - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS International - Scripting - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS International - AI Voice Bots - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 99.99%

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Jan 2026
Feb 2026
Mar 2026

CCaaS international - AI Chat Bots - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS International - AI Email Bots - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

CCaaS Custom Connectors to Cisco - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Notice history

Mar 2026

Graia CCaaS Security Patching
  • Completed
    March 21, 2026 at 6:06 AM
    Completed
    March 21, 2026 at 6:06 AM

    The maintenance has been completed

  • Planned
    March 21, 2026 at 4:00 AM
    Planned
    March 21, 2026 at 4:00 AM

    Dear Customer, We would like to inform you that on 21-03-2026 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 21-03-2026 | 04:00 UTC | 2 h During this time all components will be operational, but we do anticipate short voice service interruptions during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team

Azure host machine failure
  • Update
    Update

    Relevant DevOps workitems: Task 148105: GMNT#2026031010000221 — Complete failure Graia

  • Investigating
    Investigating

    On 2026-03-10 between 13:10 - 13:25 UTC one of our virtual machines was temporarily unavailable for service due to an unplanned redeployment by Microsoft Azure that was necessary because of the host physical machine's failure. We apologize for any inconveniences this may have caused. Summary from Microsoft Azure: We're sorry, your virtual machine isn't available and it is being redeployed due to an unexpected failure on the host server. Azure has begun the auto-recovery process and is currently starting the virtual machine on a different host.

Feb 2026

Graia CCaaS Security Patching
  • In progress
    February 21, 2026 at 6:07 AM
    In progress
    February 21, 2026 at 6:07 AM

    The maintenance has been completed

  • Planned
    February 21, 2026 at 4:00 AM
    Planned
    February 21, 2026 at 4:00 AM

    Dear Customer, We would like to inform you that on 21-02-2026 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 21-02-2026 | 04:00 UTC | 2 h During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team

Graia Agent interface delays
  • Resolved
    Resolved

    We are closing this incident as the reported problems have been resolved. This has confirmed by not only our own tests and monitoring but also from several of our customers who had originally reported the fault. We will continue by investigating the root cause to prevent this issue in future. Thank you for your understanding, Graia Team

  • Update
    Update

    Relevant DevOps work items: Incident 145656: AUI frozen, stuck in a loop

  • Update
    Update

    The incident seems to have manifested mainly in the context of inbound calls which is now subsiding after a quick intervention. We are continuing to monitor and test the system.

  • Investigating
    Investigating

    Dear customer, We have noticed degraded performance on our Agent UI where customers report delayed reactions from the interface. We are currently investigating this issue and will come back soon with an update on the matter. Thank you, Graia team

Jan 2026

Graia CCaaS Maintenance Window
  • In progress
    January 31, 2026 at 4:40 AM
    In progress
    January 31, 2026 at 4:40 AM

    The maintenance has been completed

  • Planned
    January 31, 2026 at 4:39 AM
    Planned
    January 31, 2026 at 4:39 AM

    Dear Customer, We would like to inform you that on 31-01-2026 there will be a short scheduled maintenance window to apply innovations on two of our voice servers which server a minority of our customer. Therefore, most will not be affected at all. Even those who are hosted on the two affected servers, the maintenance window will be short and has been specifically scheduled for this time slot when usually there are no active calls. Graia International: 31-01-2026 | 04:00 UTC | 30 min Thank you for your understanding and patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia CCaaS Team

  • In progress
    January 31, 2026 at 4:39 AM
    In progress
    January 31, 2026 at 4:39 AM

    The maintenance has been started

Graia CCaaS Security Patching
  • Planned
    January 24, 2026 at 4:00 AM
    Planned
    January 24, 2026 at 4:00 AM

    Dear Customer, We would like to inform you that on 24-01-2026 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 24-01-2026 | 04:00 UTC | 2 h 30 min During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team

Graia CCaaS Maintenance Window
  • Planned
    January 17, 2026 at 2:00 PM
    Planned
    January 17, 2026 at 2:00 PM

    Dear Customer, We would like to inform you that on 17-01-2026 there will be a scheduled maintenance window for performing corrective or preventive actions on the Graia CCaaS Voice components. Graia International: 17-01-2026 | 14:00 UTC | 1 h During this time we anticipate potential voice service interruptions while the intervention unfolds. Thank you for your understanding and patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia CCaaS Team

Performance issues observed by some customers
  • Investigating
    Investigating

    Relevant DevOps workitems: Task 144208: GMNT#2026011610000213 — Urgent Request - System Performance Issues Task 144172: GMNT#2026011610000115 — Hiba - Hajdu Ádám Task 144185: GMNT#2026011610000124 — Contact Number Task 144189: GMNT#2026011610000161 — FW: Issues with idle agents but calls waiting

  • Resolved
    Resolved

    Following an extensive troubleshootig session, our team found that there was a faulty node of our containarized infrastructure in which a lot of services were in a restart loop. The team isolated the faulty node following this up by its replacement with healthy one that no longer exhibits the behavior that was causing problems.

  • Investigating
    Investigating

    We are currently investigating reports of problems mainly with voice channels. We apologize for the inconveniences caused and are attempting to resolve them as soon as possible

Intermittent Issue: Accept Button Missing in Agent UI
  • Investigating
    Investigating

    Relevant DevOps workitem: Incident 143761: Agent UI: Missing answering button

  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    The issue affecting Agent UI has been identified and successfully resolved following corrective actions applied to the underlying services. The voice environment is now operating normally, and no further impact is currently observed. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience and cooperation.

  • Update
    Update

    We have identified the likely cause and are currently testing a fix to ensure it fully resolves the issue. Thank you for your continued patience, another update will be shared shortly.

  • Investigating
    Investigating

    A few customers have reported that some agents are intermittently unable to accept inbound calls because the green Accept button is missing from the Agent UI. We are actively investigating this issue and working to identify the root cause as a priority.

Jan 2026 to Mar 2026

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