ccaas-status - Notice history

All systems operational

100% - uptime

CCaaS Europe - Voice Services - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS Americas - Voice Services - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS International - Email Services - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS International - Chat & Social Media - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS International - Reporting & Wallboard - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS International - Admin Portal - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS International - Agent UI - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS International - Core Services - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS International - Contact Expert Chat Services - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS International - Scripting - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS International - AI Voice Bots - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS international - AI Chat Bots - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS International - AI Email Bots - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

CCaaS Custom Connectors to Cisco - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

No notices reported this month

Nov 2023

Customers are experiencing slow agent interface
  • Update
    Update

    Root cause: Tunstall Healthcare UK had a voice workflow that included a "Transfer to Channel" node. The node transferred calls to the same channel that used this workflow thus creating a call routing loop. This in itself is generally bad practice in workflow design and leads to undesirable outcomes, but what had an equally contributing part in the degraded performance or all tenants was the fact that a few customer calls (4-5 unique phone numbers) were such that they kept sending DTMF tones non-stop. These varying but somehow always invalid (from the menu's perspective) DTMF choices made the loops taken around the workflow very quick: 1-2 seconds per each loop. Because during a transfer to another channel, a whole new conversation is built, all these transfers each resulted in a new conversation stifling the system's resources with a few thousand calls in a short period.

  • Update
    Update

    The incident has been resolved

  • Update
    Update

    We have found the cause of this issue and put an immediate fix in place. The system should be back to normal functioning now. We apologies for the inconvenience caused.

  • Update
    Update

    We identified a potential cause of the issue and are now in the process of confirming and addressing it.

  • Investigating
    Investigating

    Some customers are seeing either delays in agent interface responsiveness or not receiving calls from the queue. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you in 30 minutes with the latest information.

Buzzeasy Release Deployment - Release
  • In progress
    November 25, 2023 at 7:50 AM
    In progress
    November 25, 2023 at 7:50 AM

    Dear Buzzeasy Customer, We would like to inform you that the release for Buzzeasy International has been successfully deployed and all services are up and running. For more details, please check the public Release Notes: https://docs.geomant.com/buzzeasy/releasenotes/release_notes.html Best Regards, Buzzeasy Team

  • Planned
    November 25, 2023 at 6:00 AM
    Planned
    November 25, 2023 at 6:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on 2023-11-25 there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: 2023-11-25 | starting at 06:00 UTC | duration 2h Buzzeasy Americas: 2023-11-25 | starting at 01:00 EST | duration 2h During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Although we do not expect it, there is a minor chance of a short interruption of service. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Buzzeasy Release Deployment - Release
  • In progress
    November 11, 2023 at 7:22 AM
    In progress
    November 11, 2023 at 7:22 AM

    Dear Buzzeasy Customer, We would like to inform you that the release for Buzzeasy International has been successfully deployed and all services are up and running. For more details, please check the public Release Notes: https://docs.geomant.com/buzzeasy/releasenotes/release_notes.html Best Regards, Buzzeasy Team

  • Planned
    November 11, 2023 at 6:00 AM
    Planned
    November 11, 2023 at 6:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on 2023-11-11 there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: 2023-11-11 | starting at 06:00 (AM) UTC | duration 2h During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Buzzeasy Release Deployment - Release
  • In progress
    November 04, 2023 at 7:54 AM
    In progress
    November 04, 2023 at 7:54 AM

    TThe maintenance has been completed

  • Planned
    November 04, 2023 at 6:00 AM
    Planned
    November 04, 2023 at 6:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on 2023-11-04 there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: 2023-11-04 | starting at 06:00 (AM) UTC | duration 2h During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Oct 2023

Buzzeasy International - Release Deployment
  • In progress
    October 07, 2023 at 5:47 AM
    In progress
    October 07, 2023 at 5:47 AM

    TThe maintenance has been completed

  • Planned
    October 07, 2023 at 5:00 AM
    Planned
    October 07, 2023 at 5:00 AM

    We would like to inform you that on October 7th there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: October 7th | starting at 05:00 AM UTC | duration 2h During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Geomant Scripting Maintenance
  • In progress
    October 04, 2023 at 6:02 PM
    In progress
    October 04, 2023 at 6:02 PM

    The Geomant Scripting maintenance procedure is completed. Thank you for your patience.

  • Planned
    October 04, 2023 at 6:00 PM
    Planned
    October 04, 2023 at 6:00 PM

    Dear Buzzeasy Customer, We would like to inform you that on 04-10-2023 at 18:00 UTC there will be a scheduled maintenance window for a routine upgrade, as part of our overall product development and security revision. We estimate the work to last approximately 1 hour. During this time we anticipate no service interruption. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Oct 2023 to Dec 2023

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