ccaas-status - Notice history

All systems operational

100% - uptime

CCaaS Europe - Voice Services - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 99.81%

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Jul 2023
Aug 2023
Sep 2023

CCaaS Americas - Voice Services - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS International - Email Services - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS International - Chat & Social Media - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS International - Reporting & Wallboard - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS International - Admin Portal - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS International - Agent UI - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS International - Core Services - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS International - Contact Expert Chat Services - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS International - Scripting - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS International - AI Voice Bots - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS international - AI Chat Bots - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS International - AI Email Bots - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

CCaaS Custom Connectors to Cisco - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Notice history

Sep 2023

Buzzeasy International - Release Deployment
  • In progress
    September 16, 2023 at 6:14 AM
    In progress
    September 16, 2023 at 6:14 AM

    TThe maintenance has been completed

  • Planned
    September 16, 2023 at 5:00 AM
    Planned
    September 16, 2023 at 5:00 AM

    We would like to inform you that on September 16th there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: September 16th | starting at 05:00 AM UTC | duration 2h During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Customers are experiencing problems with voice campaigns
  • Update
    Update

    The system has now returned to working order. We're sorry for the inconveniences this incident may have caused.

  • Investigating
    Investigating

    Some customers are seeing stuck campaign records. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you with the latest information as they become available.

AU agents unable to control calls or make outbound calls
  • Resolved
    Resolved

    We have restarted the relevant server after which the system has returned to its proper way of working. This incident will now be closed so as not to mislead viewers about there being an active incident but our investigation continues.

  • Investigating
    Investigating

    We are currently investigating a voice media related issue where agents of at least two Australian customers are unable to put calls on hold or transfer them due to unresponsiveness of the agent interface.

Aug 2023

No notices reported this month

Jul 2023

Buzzeasy Maintenance
  • In progress
    July 22, 2023 at 5:31 AM
    In progress
    July 22, 2023 at 5:31 AM

    TThe maintenance has been completed

  • Planned
    July 22, 2023 at 5:00 AM
    Planned
    July 22, 2023 at 5:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on 22-07-2023 there will be a scheduled maintenance window for an internal migration on the Buzzeasy Administration components. Buzzeasy International: 22-07-2023 | 05:00 UTC | 2 h During this time all Buzzeasy components will be operational, but we do anticipate a short Customer Management interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Buzzeasy International - Release Deployment
  • In progress
    July 01, 2023 at 7:15 AM
    In progress
    July 01, 2023 at 7:15 AM

    TThe maintenance has been completed

  • Planned
    July 01, 2023 at 5:00 AM
    Planned
    July 01, 2023 at 5:00 AM

    We would like to inform you that on July 1st there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: July 1st | starting at 05:00 AM UTC | duration 2h During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Jul 2023 to Sep 2023

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