ccaas-status - Notice history

All systems operational

100% - uptime

CCaaS Europe - Voice Services - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 99.55%
Apr 2023
May 2023
Jun 2023

CCaaS Americas - Voice Services - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%
Apr 2023
May 2023
Jun 2023

CCaaS International - Email Services - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 99.55%
Apr 2023
May 2023
Jun 2023

CCaaS International - Chat & Social Media - Operational

99% - uptime
Apr 2023 · 97.82%May · 100.0%Jun · 99.55%
Apr 2023
May 2023
Jun 2023

CCaaS International - Reporting & Wallboard - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%
Apr 2023
May 2023
Jun 2023

CCaaS International - Admin Portal - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%
Apr 2023
May 2023
Jun 2023

CCaaS International - Agent UI - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%
Apr 2023
May 2023
Jun 2023

CCaaS International - Core Services - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 99.55%
Apr 2023
May 2023
Jun 2023

CCaaS International - Contact Expert Chat Services - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%
Apr 2023
May 2023
Jun 2023

CCaaS International - Scripting - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%
Apr 2023
May 2023
Jun 2023

CCaaS International - AI Voice Bots - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%
Apr 2023
May 2023
Jun 2023

CCaaS international - AI Chat Bots - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%
Apr 2023
May 2023
Jun 2023

CCaaS International - AI Email Bots - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%
Apr 2023
May 2023
Jun 2023

CCaaS Custom Connectors to Cisco - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%
Apr 2023
May 2023
Jun 2023

Notice history

Jun 2023

Calls not going through
  • Update
    Update

    The incident has been resolved

  • Update
    Update

    Inbound calls are now being successfully assigned to agents. Buzzeasy is fully operational again. Thank you for understanding!

  • Update
    Update

    Some tenants are still experiencing problems with calls not being assigned to agents. Continuing the investigation. Thank you for understanding!

  • Update
    Update

    Dear Buzzeasy customer, Please be informed that services are back up and running. Keeping the system under observation for now. Thank you for understanding! Buzzeasy Team

  • Update
    Update

    Update: We are currently impacted by an Azure outage affecting multiple services. Microsoft Tracking ID: VLB8-1Z0 Will come back with updates as soon as possible. Thank you for understanding, Buzzeasy Team

  • Update
    Update

    Dear Buzzeasy customers, Please be informed that we are currently experiencing some issues and calls are not being processed as expected. We are currently investigating and will get back to you with an update as soon as possible. Thank you for understanding, Buzzeasy Team

  • Investigating
    Investigating

    Dear Buzzeasy customers, Please be informed that we are currently experiencing some issues and calls are not being processed as expected. We are currently investigating and will get back to you with an update as soon as possible. Thank you for understanding, Buzzeasy Team

May 2023

Apr 2023

Apr 2023 to Jun 2023

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