ccaas-status - Notice history

Dear Buzzeasy Customer, We’re excited to share that Buzzeasy is transitioning to Graia, our new brand identity that reflects our continued growth and long-term vision. While our platform, team, and services remain the same, we’re updating our look — and with that comes a change in our domain names. As part of this rebranding, two of our platform URLs will be changing this Saturday, 12/07/2025: Old URLs https://agent.buzzeasy.com https://portal.buzzeasy.com New URLs https://agent.graia.ai https://portal.graia.ai When users attempt to access the old URLs, they will be automatically redirected to the new graia.ai equivalents. What You Need to Do: If your organization uses network restrictions (e.g., firewalls, proxies, or DNS filters), please make sure the following domains are whitelisted: - agent.graia.ai - portal.graia.ai Automatic redirection: Anyone visiting the old Buzzeasy URLs will be automatically redirected to the corresponding Graia pages. No disruption: All functionality, features, and credentials will remain unchanged. No other changes: Aside from the new URLs, nothing else is changing at this time. Your login details, features, and workflows will remain exactly the same. This notification will be followed by an outbound support ticket sent to your organization’s registered contact(s) that will provide a direct channel for any questions, feedback, or assistance you may need regarding this change.

Dear Buzzeasy Customer, We would like to inform you that on 28-06-2025 there will be a scheduled maintenance window for applying security patches on the Buzzeasy Voice components. Buzzeasy International: 28-06-2025 | 03:00 UTC | 2 h During this time all Buzzeasy components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that on Wednesday evening, 18-06-2025 there will be an emergency maintenance window on some Buzzeasy Voice components. Buzzeasy International: 18-06-2025 | 20:00 UTC | 1 h During this time there will be a short voice service interruption during a key moment of the activity. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that on 14-06-2025 there will be a scheduled maintenance window for applying security patches on some Buzzeasy Voice components. Buzzeasy International: 14-06-2025 | 03:00 UTC | 2 h During this time all Buzzeasy components will be operational. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that on 24-05-2025 there will be a scheduled maintenance window for applying security patches on the Buzzeasy Voice components. Buzzeasy International: 24-05-2025| 03:00 UTC | 2 h During this time all Buzzeasy components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that on 03-05-2025 there will be a scheduled maintenance window for applying security patches on the Buzzeasy Voice components. Buzzeasy International: 03-05-2025 | 03:00 UTC | 2 h During this time all Buzzeasy components will be operational, but we do anticipate short voice service interruptions during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team