Notice history

Nov 2025

Dec 2025

Jan 2026

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Jan 2026

Graia CCaaS Maintenance Window

In progress
January 31, 2026 at 4:40 AM
In progress
January 31, 2026 at 4:40 AM
The maintenance has been completed
Planned
January 31, 2026 at 4:39 AM
Planned
January 31, 2026 at 4:39 AM
Dear Customer, We would like to inform you that on 31-01-2026 there will be a short scheduled maintenance window to apply innovations on two of our voice servers which server a minority of our customer. Therefore, most will not be affected at all. Even those who are hosted on the two affected servers, the maintenance window will be short and has been specifically scheduled for this time slot when usually there are no active calls. Graia International: 31-01-2026 | 04:00 UTC | 30 min Thank you for your understanding and patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia CCaaS Team
In progress
January 31, 2026 at 4:39 AM
In progress
January 31, 2026 at 4:39 AM
The maintenance has been started

Graia CCaaS Security Patching

Planned
January 24, 2026 at 4:00 AM
Planned
January 24, 2026 at 4:00 AM
Dear Customer, We would like to inform you that on 24-01-2026 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 24-01-2026 | 04:00 UTC | 2 h 30 min During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team

Graia CCaaS Maintenance Window

Planned
January 17, 2026 at 2:00 PM
Planned
January 17, 2026 at 2:00 PM
Dear Customer, We would like to inform you that on 17-01-2026 there will be a scheduled maintenance window for performing corrective or preventive actions on the Graia CCaaS Voice components. Graia International: 17-01-2026 | 14:00 UTC | 1 h During this time we anticipate potential voice service interruptions while the intervention unfolds. Thank you for your understanding and patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia CCaaS Team

Investigating
January 21, 2026 at 8:21 AM
Investigating
January 21, 2026 at 8:21 AM
Relevant DevOps workitems: Task 144208: GMNT#2026011610000213 — Urgent Request - System Performance Issues Task 144172: GMNT#2026011610000115 — Hiba - Hajdu Ádám Task 144185: GMNT#2026011610000124 — Contact Number Task 144189: GMNT#2026011610000161 — FW: Issues with idle agents but calls waiting
Resolved
January 16, 2026 at 5:03 PM
Resolved
January 16, 2026 at 5:03 PM
Following an extensive troubleshootig session, our team found that there was a faulty node of our containarized infrastructure in which a lot of services were in a restart loop. The team isolated the faulty node following this up by its replacement with healthy one that no longer exhibits the behavior that was causing problems.
Investigating
January 16, 2026 at 1:00 PM
Investigating
January 16, 2026 at 1:00 PM
We are currently investigating reports of problems mainly with voice channels. We apologize for the inconveniences caused and are attempting to resolve them as soon as possible

Investigating
January 21, 2026 at 8:22 AM
Investigating
January 21, 2026 at 8:22 AM
Relevant DevOps workitem: Incident 143761: Agent UI: Missing answering button
Resolved
January 10, 2026 at 1:11 PM
Resolved
January 10, 2026 at 1:11 PM
The incident has been resolved
Update
January 09, 2026 at 4:39 PM
Update
January 09, 2026 at 4:39 PM
The issue affecting Agent UI has been identified and successfully resolved following corrective actions applied to the underlying services. The voice environment is now operating normally, and no further impact is currently observed. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience and cooperation.
Update
January 09, 2026 at 3:06 PM
Update
January 09, 2026 at 3:06 PM
We have identified the likely cause and are currently testing a fix to ensure it fully resolves the issue. Thank you for your continued patience, another update will be shared shortly.
Investigating
January 09, 2026 at 2:19 PM
Investigating
January 09, 2026 at 2:19 PM
A few customers have reported that some agents are intermittently unable to accept inbound calls because the green Accept button is missing from the Agent UI. We are actively investigating this issue and working to identify the root cause as a priority.

Dec 2025

Graia CCaaS Security Patching

Update
December 06, 2025 at 7:05 AM
Update
December 06, 2025 at 7:05 AM
The maintenance has been completed
In progress
December 06, 2025 at 6:14 AM
In progress
December 06, 2025 at 6:14 AM
We need to extend this maintenance window but will close it as soon as we can.
Planned
December 06, 2025 at 4:00 AM
Planned
December 06, 2025 at 4:00 AM
Dear Customer, We would like to inform you that on 06-12-2025 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 06-12-2025 | 04:00 UTC | 2 h During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team

Nov 2025

Update
November 27, 2025 at 9:49 AM
Update
November 27, 2025 at 9:49 AM
Related DevOps workitems: Task 141787: Investigate VE EXT3 connector logs Bug 141817: VE Connector unregisters inbound numbers unexpectedly when SignalR client is reconnecting
Investigating
November 24, 2025 at 7:15 AM
Investigating
November 24, 2025 at 7:15 AM
Dear customer, A partial outage was discovered that impacted incoming calls for a few customers. Our team has resolved the issue, and the service has been fully re-established. We apologize for any inconvenience this may have caused. Graia.ai Team

Graia CCaaS Security Patching

In progress
November 22, 2025 at 6:21 AM
In progress
November 22, 2025 at 6:21 AM
The maintenance has been completed
Planned
November 22, 2025 at 4:00 AM
Planned
November 22, 2025 at 4:00 AM
Dear Customer, We would like to inform you that on 22-11-2025 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 22-11-2025 | 04:00 UTC | 2 h During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team

Urgent Graia CCaaS Maintenance Window

In progress
November 18, 2025 at 7:49 PM
In progress
November 18, 2025 at 7:49 PM
The maintenance has been completed
Planned
November 18, 2025 at 7:00 PM
Planned
November 18, 2025 at 7:00 PM
Dear Customer, We would like to inform you that on 18-11-2025 there will be a scheduled emergency maintenance window for performing corrective or preventive actions on the Graia CCaaS Voice components. Graia International: 18-11-2025 | 19:00 UTC | 1 h During this time we anticipate potential voice service interruptions while the intervention unfolds. Thank you for your understanding and patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia CCaaS Team

Nov 2025 to Jan 2026

ccaas-status - Notice history

All systems operational

Notice history

Jan 2026

Dec 2025

Nov 2025