Notice history

Oct 2021

Nov 2021

Dec 2021

Oct 2021

Nov 2021

Dec 2021

Oct 2021

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Dec 2021

Oct 2021

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Dec 2021

Oct 2021

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Dec 2021

Oct 2021

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Oct 2021

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Oct 2021

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Dec 2021

Dec 2021

Buzzeasy security patch

In progress
December 17, 2021 at 6:23 AM
In progress
December 17, 2021 at 6:23 AM
The maintenance has been completed
Planned
December 17, 2021 at 6:00 AM
Planned
December 17, 2021 at 6:00 AM
Dear Buzzeasy Customer, We would like to inform you that on December 17th we are going to roll out a security patch that addresses the Apache Log4j vulnerability. Buzzeasy Americas: December 17th | 06:00 AM UTC | 30min Buzzeasy International: December 17th | 06:00 AM UTC | 30min During this time, all Buzzeasy components will be operational and only Wallboard data will be reset. Calls will not be affected. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Resolved
December 17, 2021 at 9:30 PM
Resolved
December 17, 2021 at 9:30 PM
Dear Buzzeasy Customer, We have identified an issue with our Power BI reporting where there was a delay of writing all Buzzeasy events into the database. The issue was resolved, now the data syncronization works as expected. No data loss happened, all the Buzzeasy events were syncronized with the database after the issue was fixed. This did not affected the calls or other elements of Buzzeasy. Kind regards, Buzzeasy Team
Investigating
December 15, 2021 at 9:30 PM
Investigating
December 15, 2021 at 9:30 PM
Dear Buzzeasy Customer, We have identified an issue with our Power BI reporting where there was a delay of writing all Buzzeasy events into the database. The issue was resolved, now the data syncronization works as expected. No data loss happened, all the Buzzeasy events were syncronized with the database after the issue was fixed. This did not affected the calls or other elements of Buzzeasy. Kind regards, Buzzeasy Team

Buzzeasy Release Deployment - Release 34

In progress
December 15, 2021 at 7:20 AM
In progress
December 15, 2021 at 7:20 AM
The maintenance has been completed
Planned
December 15, 2021 at 6:00 AM
Planned
December 15, 2021 at 6:00 AM
Dear Buzzeasy Customer, We would like to inform you that on December 15th there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: December 15th | 06:00 AM UTC | 1h30min During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. Also, please note that Wallboard data will be reset during the release deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Resolved
December 13, 2021 at 12:19 AM
Resolved
December 13, 2021 at 12:19 AM
Dear Buzzeasy Customer, We have managed to fix the issue, the wallboard is now operational. Thank you for your patience, Buzzeasy Team
Investigating
December 13, 2021 at 12:10 AM
Investigating
December 13, 2021 at 12:10 AM
Dear Buzzeasy Customer, Due to an ongoing issue we have some missing information on the wallboard. The queue information is not displayed properly. The agent related information is working as expected. The issue is currently being investigated. Please note that the calls are not affected. Thank you, Buzzeasy Team

Buzzeasy Release Deployment - Release 33

In progress
December 08, 2021 at 6:58 AM
In progress
December 08, 2021 at 6:58 AM
The maintenance has been completed
Planned
December 08, 2021 at 6:00 AM
Planned
December 08, 2021 at 6:00 AM
Dear Buzzeasy Customer, We would like to inform you that on December 8th there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: December 8th | 06:00 AM UTC | 1h30min During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. Also, please note that Wallboard data will be reset during the release deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Nov 2021

Resolved
November 24, 2021 at 8:55 AM
Resolved
November 24, 2021 at 8:55 AM
Dear Buzzeasy Customer, Issue is resolved and Power BI Reports are now accessible. Best Regards, Buzzeasy Team
Investigating
November 24, 2021 at 8:30 AM
Investigating
November 24, 2021 at 8:30 AM
Dear Buzzeasy Customer, We would like to inform you that we are investigating an issue with Power BI reports: reports are not accessible at the moment. Please note that Wallboard is not affected. Will keep you updated as the investigation progresses. Thank you!

Buzzeasy Release Deployment - Release 31

Update
November 24, 2021 at 7:27 AM
Update
November 24, 2021 at 7:27 AM
The maintenance has been completed
In progress
November 24, 2021 at 7:23 AM
In progress
November 24, 2021 at 7:23 AM
Dear Buzzeasy Customer, We would like to inform you that the release for Buzzeasy International has been successfully deployed and all services are up and running. For more details about the release, please check the public Release Notes: https://docs.geomant.com/buzzeasy/releasenotes/release_notes.html Best Regards, Buzzeasy Team
Planned
November 24, 2021 at 5:30 AM
Planned
November 24, 2021 at 5:30 AM
Dear Buzzeasy Customer, We would like to inform you that on November 24th there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International 24.11 | 05:30 AM UTC | 1h30min During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. Also, please note that Wallboard data will be reset during the release deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com We appreciate your patience and understanding. If you have questions or concerns, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Buzzeasy Release Deployment - Release 30

In progress
November 17, 2021 at 6:56 AM
In progress
November 17, 2021 at 6:56 AM
Dear Buzzeasy Customer, We would like to inform you that the release for Buzzeasy International has been successfully deployed and all services are up and running. For more details about the release, please check the public Release Notes: https://docs.geomant.com/buzzeasy/releasenotes/release_notes.html Best Regards, Buzzeasy Team
Planned
November 17, 2021 at 5:30 AM
Planned
November 17, 2021 at 5:30 AM
Dear Buzzeasy Customer, We would like to inform you that on the 17th of November, starting at 05:30 AM UTC, there will be a scheduled maintenance window for deploying the new Buzzeasy Release. During this window, all Buzzeasy components will be operational. We do expect short service interruptions during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit from the latest features and fixes right away. Buzzeasy International 17.11 | 05:30 AM UTC | 1h30min We appreciate your patience and understanding. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com If you have questions or issues please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Buzzeasy Release Deployment - Release 29

In progress
November 10, 2021 at 6:59 AM
In progress
November 10, 2021 at 6:59 AM
Dear Buzzeasy Customer, We would like to inform you that the release for Buzzeasy International has been deployed successfully, all services are up and running. Please allow up to 20 minutes for release notes to be available at https://docs.geomant.com/buzzeasy/releasenotes/2021/november10th.html Kind regards, Buzzeasy Team
Planned
November 10, 2021 at 6:00 AM
Planned
November 10, 2021 at 6:00 AM
Dear Buzzeasy Customer, We would like to inform you that on November 10th, starting at 06:00 AM UTC, there will be a scheduled maintenance window for deploying the new Buzzeasy Release. During this window, all Buzzeasy components will be operational. Although we do not expect it, there is a minor chance of a short interruption of service. After the release, please refresh the agent login page using Ctrl+F5 to benefit from the latest features and fixes right away. Buzzeasy International: 10.Nov.2021 | starting at 06:00 AM UTC | 1 hour We appreciate your patience and understanding. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com If you have questions or issues please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Voice service Hotfix deployment

Update
November 03, 2021 at 6:38 AM
Update
November 03, 2021 at 6:38 AM
The maintenance has been completed
In progress
November 03, 2021 at 6:34 AM
In progress
November 03, 2021 at 6:34 AM
Dear Buzzeasy Customer, We would like to inform you that the hotfix was successfully deployed. Thank you!
Planned
November 03, 2021 at 5:30 AM
Planned
November 03, 2021 at 5:30 AM
Dear Buzzeasy Customer, We would like to inform you that on 03.11.2021, starting at 05:30 UTC, there will be a scheduled maintenance window for deploying a voice service hotfix that will address the high rate of abandoned calls showing on the Wallboard real-time feed. During this window, all Buzzeasy components will be operational. A short service interruption may occur during the deployment. After the release, please refresh the agent login page using Ctrl+F5 if you encounter any issues. We appreciate your patience and understanding. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com If you have questions or issues please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Oct 2021

Resolved
November 03, 2021 at 8:35 AM
Resolved
November 03, 2021 at 8:35 AM
Dear Buzzeasy customer, Hotfix was successfully released and this issue is now solved. Thank you!
Investigating
October 31, 2021 at 10:00 PM
Investigating
October 31, 2021 at 10:00 PM
Dear Buzzeasy customer, Due to a missing parameter in one of our voice services, calls redirected to an external number or to a different channel from a workflow appear as abandoned in the wallboard real-time feed. Hotfix for this issue will be released into production on 03.11.2021 We appreciate your patience and understanding. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com If you have questions or issues please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Buzzeasy Release Deployment - Release 28

Update
October 31, 2021 at 1:30 PM
Update
October 31, 2021 at 1:30 PM
We would like to inform you that the release for Buzzeasy Americas was successfully deployed and all services are up and running. More information about the current release can be found at: https://docs.geomant.com/buzzeasy/releasenotes/2021/october31st.html We are aware of a workflow issue that does not allow you to save your workflow changes after this new release. In order to be able to save your Workflow changes, please add a value to the "Maximum number of queued conversations" field so your workflow can now be saved. This value represents the total number of parallel calls that can be kept in the queue at one time. For more information please refer to the following article: https://docs.geomant.com/buzzeasy/portal/routing_agents.html#using-queues Please note if you do not want to make changes to your workflow, this does not affect you at all. All your existing workflows should be functioning as before. A hotfix for this minor issue will be released shortly.
In progress
October 31, 2021 at 12:09 PM
In progress
October 31, 2021 at 12:09 PM
We would like to inform you that the release for Buzzeasy International was successfully deployed and all services are up and running. More information about the current release can be found at: https://docs.geomant.com/buzzeasy/releasenotes/2021/october31st.html We are aware of a workflow issue that does not allow you to save your workflow changes after this new release. In order to be able to save your Workflow changes, please add a value to the "Maximum number of queued conversations" field so your workflow can now be saved. This value represents the total number of parallel calls that can be kept in the queue at one time. For more information please refer to the following article: https://docs.geomant.com/buzzeasy/portal/routing_agents.html#using-queues Please note if you do not want to make changes to your workflow, this does not affect you at all. All your existing workflows should be functioning as before. A hotfix for this minor issue will be released shortly.
Planned
October 31, 2021 at 9:00 AM
Planned
October 31, 2021 at 9:00 AM
Dear Buzzeasy Customer, We would like to inform you that on October 31st, starting at 09:00 AM UTC, there will be a scheduled maintenance window for deploying the new Buzzeasy Release. During this window, all Buzzeasy components will be operational. We do expect short service interruptions during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 if you encounter any issues. Buzzeasy International: 31.10.2021 | starting at 09:00 AM UTC | 3 hours Buzzeasy Americas: 31.10.2021 | starting at 12:00 PM UTC | 3 hours We appreciate your patience and understanding. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com If you have questions or issues please contact us via the known communication channels. Kind Regards, Buzzeasy Team
In progress
October 29, 2021 at 10:21 AM
In progress
October 29, 2021 at 10:21 AM
Dear Buzzeasy Customer, This is a quick update regarding the Release deployment scheduled for 31.10. Please note: - Wallboard data will be reset during the release deployment. - The release contains a new version of the Native Callback feature. As a result, the previous version will be disabled and Callback will need to be reconfigured following the public documentation (see https://docs.geomant.com/buzzeasy/portal/routing_agents.html#offering-callback-in-queue). Customers using Legacy Callback are not affected. Release notes will be made available right after the deployment. Thank you!

Resolved
October 12, 2021 at 3:50 PM
Resolved
October 12, 2021 at 3:50 PM
No inbound/outbound voice calls were being processed as the Voice Connector failed to start properly. After restarting the Voice Connector service, everything works as expected.
Investigating
October 12, 2021 at 1:00 PM
Investigating
October 12, 2021 at 1:00 PM
No inbound/outbound voice calls were being processed as the Voice Connector failed to start properly. After restarting the Voice Connector service, everything works as expected.

Buzzeasy Release 27/2021

Update
October 10, 2021 at 12:46 PM
Update
October 10, 2021 at 12:46 PM
This concludes our maintenance, all of the environments and services have been successfully deployed and tested
Update
October 10, 2021 at 12:14 PM
Update
October 10, 2021 at 12:14 PM
EU environment has been updated successfully , moving on to AU environment
Update
October 10, 2021 at 11:25 AM
Update
October 10, 2021 at 11:25 AM
US environment has been successfully updated. We are working on updating EU and AU environments at the moment.
Update
October 10, 2021 at 11:01 AM
Update
October 10, 2021 at 11:01 AM
More resources have been brought in in order to speed up the progress.
Update
October 10, 2021 at 10:28 AM
Update
October 10, 2021 at 10:28 AM
Deploying all components to US and EU environment takes longer then expected and the maintenance window will be extended. We will keep you update on our progress every 30 min.
Update
October 10, 2021 at 9:37 AM
Update
October 10, 2021 at 9:37 AM
Started updating our voice infrastructure component.
In progress
October 10, 2021 at 9:06 AM
In progress
October 10, 2021 at 9:06 AM
The service that manages agents and queue treatments have been successfully updated.
Planned
October 10, 2021 at 9:06 AM
Planned
October 10, 2021 at 9:06 AM
Release 27/2021 of Buzzeasy is scheduled for the 10th of October, 2021. Due to updates involving voice components, a 2 hours long maintenance window is required in each of our region, as per the following schedule: US: 09:00am UTC -> 11:00am UTC EU: 09:00am UTC -> 11:00am UTC AU: 09:00am UTC -> 11:00am UTC Other areas impacted by the release on top of the voice components: - Agent login, logout and state changes. - Queue Treatment will be unavailable for a maximum of 15 minutes - Admin Portal will be unavailable for a maximum of 15 minutes - Wallboard data might be reset during the upgrade.
In progress
October 10, 2021 at 9:06 AM
In progress
October 10, 2021 at 9:06 AM
We have started deploying the updates. Nondisruptive services have already been deployed. This concludes our maintenance, all of the environments and services have been successfully deployed and tested

Resolved
October 07, 2021 at 2:34 PM
Resolved
October 07, 2021 at 2:34 PM
The Direct Routing services are working now, based on Microsoft's response. https://twitter.com/MSFT365Status/status/1446127399846879235 Buzzeasy services are now fully operational.
Update
October 07, 2021 at 2:31 PM
Update
October 07, 2021 at 2:31 PM
A new development shows that everybody trying to do PSTN calls over MS Teams Direct Routing is affected. Please check the official Microsoft twitter page for more details. MS0365 Twitter: https://twitter.com/MSFT365Status/status/1446117464119537664
Investigating
October 07, 2021 at 12:30 PM
Investigating
October 07, 2021 at 12:30 PM
UPDATE: Issue has been resolved. For more details please check Incident history. Most of our partners and customers reported that the Agent call leg for Buzzeasy does not work, agents are RONAed. Reports from US and Hungary. Issue seems to be related to an ongoing Microsoft teams incident https://twitter.com/MSFT365Status/with_replies We'll come back with an update soon.

Oct 2021 to Dec 2021

ccaas-status - Notice history

All systems operational

Notice history

Dec 2021

Nov 2021

Oct 2021