ccaas-status - Notice history

Dear Buzzeasy Customer, We would like to inform you that on January 30th there will be a scheduled maintenance window for applying security patches on the Voice components. Buzzeasy International: January 30th | 09:00 AM UTC | 1h During this time all Buzzeasy components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that the release for Buzzeasy International&Americas has been successfully deployed and all services are up and running. For more details, please check the public Release Notes: https://docs.geomant.com/buzzeasy/releasenotes/release_notes.html Best Regards, Buzzeasy Team

After extensive testing done by the Buzzeasy QA team, performance concerns were raised with the current release. As such we decided to postpone it until all concerns are addressed and thoroughly tested. The new maintenance window will be communicated on the Buzzeasy status page by the end of this week. We thank you for your understanding.

Dear Buzzeasy Customer, We would like to inform you that on December 17th we are going to roll out a security patch that addresses the Apache Log4j vulnerability. Buzzeasy Americas: December 17th | 06:00 AM UTC | 30min Buzzeasy International: December 17th | 06:00 AM UTC | 30min During this time, all Buzzeasy components will be operational and only Wallboard data will be reset. Calls will not be affected. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that on December 15th there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: December 15th | 06:00 AM UTC | 1h30min During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. Also, please note that Wallboard data will be reset during the release deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that on December 8th there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: December 8th | 06:00 AM UTC | 1h30min During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. Also, please note that Wallboard data will be reset during the release deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that on November 24th there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International 24.11 | 05:30 AM UTC | 1h30min During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. Also, please note that Wallboard data will be reset during the release deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com We appreciate your patience and understanding. If you have questions or concerns, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that on the 17th of November, starting at 05:30 AM UTC, there will be a scheduled maintenance window for deploying the new Buzzeasy Release. During this window, all Buzzeasy components will be operational. We do expect short service interruptions during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit from the latest features and fixes right away. Buzzeasy International 17.11 | 05:30 AM UTC | 1h30min We appreciate your patience and understanding. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com If you have questions or issues please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that on November 10th, starting at 06:00 AM UTC, there will be a scheduled maintenance window for deploying the new Buzzeasy Release. During this window, all Buzzeasy components will be operational. Although we do not expect it, there is a minor chance of a short interruption of service. After the release, please refresh the agent login page using Ctrl+F5 to benefit from the latest features and fixes right away. Buzzeasy International: 10.Nov.2021 | starting at 06:00 AM UTC | 1 hour We appreciate your patience and understanding. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com If you have questions or issues please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Dear Buzzeasy Customer, We would like to inform you that on 03.11.2021, starting at 05:30 UTC, there will be a scheduled maintenance window for deploying a voice service hotfix that will address the high rate of abandoned calls showing on the Wallboard real-time feed. During this window, all Buzzeasy components will be operational. A short service interruption may occur during the deployment. After the release, please refresh the agent login page using Ctrl+F5 if you encounter any issues. We appreciate your patience and understanding. To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.buzzeasy.com If you have questions or issues please contact us via the known communication channels. Kind Regards, Buzzeasy Team