ccaas-status - Notice history

All systems operational

100% - uptime

CCaaS Europe - Voice Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS Americas - Voice Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS International - Email Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS International - Chat & Social Media - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS International - Reporting & Wallboard - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS International - Admin Portal - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS International - Agent UI - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS International - Core Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS International - Contact Expert Chat Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS International - Scripting - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS International - AI Voice Bots - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS international - AI Chat Bots - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS International - AI Email Bots - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

CCaaS Custom Connectors to Cisco - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Notice history

Sep 2024

Buzzeasy Security Patch
  • In progress
    September 21, 2024 at 6:24 AM
    In progress
    September 21, 2024 at 6:24 AM

    TThe maintenance has been completed

  • Planned
    September 21, 2024 at 5:00 AM
    Planned
    September 21, 2024 at 5:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on Saturday 21-09-2024 there will be a scheduled maintenance window for applying security patches on the Buzzeasy Voice components. Buzzeasy International: 21-09-2024 | 05:00 UTC | 2 h During this time all Buzzeasy components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Buzzeasy Release Deployment - Release 2024-09-14
  • Planned
    September 14, 2024 at 8:00 AM
    Planned
    September 14, 2024 at 8:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on 2024-09-14 there will be a scheduled maintenance window for deploying the new Buzzeasy Release. Buzzeasy International: 2024-09-14 | 05:00 UTC | 2 h Buzzeasy Americas: 2024-09-14 | 05:00 UTC | 2 h During this time all Buzzeasy components will be operational, but we do anticipate a short service interruption during key moments of the deployment. After the release, please refresh the agent login page using Ctrl+F5 to benefit immediately from the latest features and fixes. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

  • Update
    September 14, 2024 at 6:20 AM
    Update
    September 14, 2024 at 6:20 AM

    TThe maintenance has been completed

  • In progress
    September 14, 2024 at 6:19 AM
    In progress
    September 14, 2024 at 6:19 AM

    The maintenance has been started

Aug 2024

Buzzeasy EU Voice infrastructure expansion
  • In progress
    August 31, 2024 at 6:00 AM
    In progress
    August 31, 2024 at 6:00 AM

    TThe maintenance has been completed

  • Planned
    August 31, 2024 at 5:00 AM
    Planned
    August 31, 2024 at 5:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on Saturday, 2024-08-31 there will be a scheduled maintenance window to expand the Buzzeasy EU Voice server infrastructure. Buzzeasy International: 2024-08-31 | 05:00 UTC | 3 h During this time all Buzzeasy components should be operational, but there is a slight chance that you might experience voice service interruption during key moments of the window. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Buzzeasy emergency maintenance window
  • Planned
    August 26, 2024 at 9:36 PM
    Planned
    August 26, 2024 at 9:36 PM

    Dear Buzzeasy Customer, We would like to inform you that tonight, on 2024-08-26 we are going to perform an emergency maintenance task on our Buzzeasy EU voice system. Buzzeasy EU: 2024-08-26 | starting at 20:00 UTC | 30 min During this time you may experience a short voice service interruption. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

  • Update
    August 26, 2024 at 8:36 PM
    Update
    August 26, 2024 at 8:36 PM

    TThe maintenance has been completed

  • In progress
    August 26, 2024 at 8:00 PM
    In progress
    August 26, 2024 at 8:00 PM

    The maintenance has been started

Buzzeasy Security Patch
  • In progress
    August 24, 2024 at 7:17 AM
    In progress
    August 24, 2024 at 7:17 AM

    TThe maintenance has been completed

  • Planned
    August 24, 2024 at 5:00 AM
    Planned
    August 24, 2024 at 5:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on 2024-08-24 there will be a scheduled maintenance window for applying security patches on the Buzzeasy Voice components. Buzzeasy International: 2024-08-24 | 05:00 UTC | 2 h During this time all Buzzeasy components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Jul 2024

Microsoft Azure Infrastructural Issue affecting Buzzeasy Agent and Portal Interface
  • Resolved
    Resolved

    Dear Buzzeasy customers, Microsoft has resolved the Infrastructure incident. More info can be found on Azure Status page: https://azure.status.microsoft/en-us/status/history/ Tracking ID: KTY1-HW8 Thank you

  • Investigating
    Investigating

    Dear Buzzeasy customers, Microsoft Azure is currently having an Infrastructural issue in North and West EU regions, where Buzzeasy services are located. While some customers had no issues, others were affected. Symptoms: Buzzeasy Portal/Agent Interface loading slowly or not loading. Customers started reporting issues from 11:20 UTC. We are waiting for Microsoft to get the network stabilized and provide an RCA. More up-to-date info on: https://azure.status.microsoft/en-us/status Thank you

Buzzeasy Security Patch
  • In progress
    July 13, 2024 at 6:03 AM
    In progress
    July 13, 2024 at 6:03 AM

    TThe maintenance has been completed

  • Planned
    July 13, 2024 at 5:00 AM
    Planned
    July 13, 2024 at 5:00 AM

    Dear Buzzeasy Customer, We would like to inform you that on 13-07-2024 there will be a scheduled maintenance window for applying security patches on the Buzzeasy Voice components. Buzzeasy International: 13-07-2024 | 05:00 UTC | 1 h During this time all Buzzeasy components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your patience. If you have any questions, please contact us via the known communication channels. Kind Regards, Buzzeasy Team

Jul 2024 to Sep 2024

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